Question 1

Is Ewity available in Rwanda?

Accepted Answer

Yes. Businesses in Rwanda can sign up online today and run Ewity on the web, iOS and Android. Plans are billed in USD, your account runs in your own currency, and onboarding, training and support are remote, by phone, WhatsApp and email.

Question 2

Does Ewity work with banks and payment providers in Rwanda?

Accepted Answer

Yes. Record cash, card, bank transfer, wallet or any local method as a payment type. Automatic BML transfer tracking is a Maldives-only feature. Connections to banks and payment providers in Rwanda are built through the Ewity App Store, which is open to any developer, or by our team on request.

Question 3

Can Ewity handle taxes in Rwanda?

Accepted Answer

Yes. Set the VAT or sales taxes used in Rwanda as percentage or fixed amounts, apply several taxes per product, use tax-inclusive pricing, and see taxes on every receipt and report. One-click MIRA filing is a Maldives-only extra.

Question 4

Do you provide support and training in Rwanda?

Accepted Answer

Yes. Onboarding, training and support for Rwanda are remote, by phone, WhatsApp and email, in English. On-site visits are offered in the Maldives only.

Question 5

Where is Ewity built?

Accepted Answer

Ewity is built in the Maldives, where it has been used since 2018 by more than 2,000 businesses, and it is available to businesses worldwide as a cloud service.

Question 6

What types of businesses can use Ewity?

Accepted Answer

Ewity supports retail shops, cafés, restaurants, supermarkets, grocery stores and pharmacies. Sales, inventory, customer records and outlet management share one account.

Question 7

Is there a free plan?

Accepted Answer

The Free plan is free forever for businesses with low monthly sales volume, a single location and one register. Compare the plans on the pricing page for your country.

Question 8

Does Ewity support multiple outlets or locations?

Accepted Answer

Yes. The Pro plan supports multiple locations with unlimited products and advanced inventory, so you can track stock and sales across all your outlets in real-time from one account, on any device.

Question 9

How do I set up Ewity for my business?

Accepted Answer

Sign up online or book a remote demo. Share your products, current system and equipment details so the team can review migration, training and hardware compatibility with you.

Question 10

Can you supply hardware or visit my business?

Accepted Answer

Ewity works with standard receipt printers, barcode scanners and cash drawers you buy locally; confirm a model with the team before ordering. Setup and training are remote outside the Maldives, where the hardware bundle and on-site visits are offered.

Question 11

Can I switch to Ewity from my current POS system?

Accepted Answer

Yes, and it's easier than you'd think. Our team helps you migrate your products and data smoothly, and businesses switching from traditional systems typically find Ewity simpler and faster to use.

Question 12

Can I manage my business from my phone?

Accepted Answer

Yes. Ewity is cloud-based, so you can check sales, inventory and reports in real-time from any device, anywhere — even while travelling. The Ewity Mobile POS app is also available on iOS and Android.

Question 13

Can I sell online with Ewity?

Accepted Answer

You can use a branded online store, QR menus and WooCommerce with your Ewity catalogue. Confirm payment and delivery providers for your country during setup.

Question 14

Does Ewity integrate with accounting software like Xero or QuickBooks?

Accepted Answer

Yes. Ewity integrates with Xero and QuickBooks on Starter and Pro plans, so your sales flow into your accounting software without manual entry. There's also a public API and webhooks for custom integrations.

Question 15

Can pharmacies and grocery stores use Ewity?

Accepted Answer

Yes. Ewity supports batch numbers, expiry dates, serialized inventory and purchasing. Review your business's reporting and receipt requirements during a demo.

Question 16

Do the Maldives tax and payment features apply in my country?

Accepted Answer

Taxes and payment types are configured for any country: set your VAT or sales taxes, and record any local payment method. One-click MIRA filing and automatic BML transfer tracking are Maldives-only extras; local bank, payment and tax connections come through the Ewity App Store or from our team on request.

Question 17

How many products can I manage in Ewity?

Accepted Answer

As many as you need. The Starter plan supports up to 5,000 products and Pro is unlimited — including standard, variant and custom products, with serialized and batch inventory tracking.

Question 18

Is my sales data safe with a cloud POS?

Accepted Answer

Yes. Your data is securely stored in the cloud and accessible only from your account, so a broken or stolen computer never means lost records. And with offline mode, you keep selling through internet outages — everything syncs when you're back online.

Question 19

What payment options do you accept?

Accepted Answer

Contact us to confirm payment options for your country.

Question 20

Does Ewity work when the internet goes down?

Accepted Answer

Yes. Ewity has a built-in offline mode so you can keep selling during internet outages — your sales sync automatically once you're back online.

Question 21

Do you help with setup and training?

Accepted Answer

Ask us about setup and training options in your country. On-site availability varies by location.

Question 22

Is Ewity compatible with my existing hardware?

Accepted Answer

Most likely, yes. Ewity works with standard POS hardware. Contact us with your equipment details and we'll confirm compatibility.

Question 23

I'm switching from a traditional system — is that hard?

Accepted Answer

Not at all. Customers switching from traditional systems typically prefer Ewity, and our team helps you migrate your data smoothly.

Question 24

Can I manage my plan and invoices myself?

Accepted Answer

Yes. Billing is self-service from your Ewity dashboard — upgrade or downgrade your plan, apply coupons, preview your next invoice and download payment receipts whenever you need them.

Question 25

Do I need extra hardware for loyalty?

Accepted Answer

No. Loyalty and gift cards are built into Ewity's checkout — you enrol and reward customers right from the POS you already use.

Question 26

Does loyalty work across multiple outlets?

Accepted Answer

Yes. A customer's points and balance follow them across all your shops and registers, so it's one experience everywhere you trade.

Question 27

Can I sell gift cards?

Accepted Answer

Yes. You can sell digital gift cards and redeem them at checkout — a great way to attract new customers and drive repeat visits.

Question 28

Do I keep my customer data?

Accepted Answer

Absolutely. Your customer database lives in your Ewity account — it's yours to understand and grow your business.

Frequently Asked Questions in Rwanda

Ewity in Rwanda

About Ewity

Getting Started

Features & Industries

Pricing & Billing

Loyalty & Gift Cards

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